Refunds & cancellation
Effective August 10, 2026
This page says plainly what you pay, what you get back and how you leave. It is a summary of the money parts of the terms of service, written so nobody has to read the terms to find out. If the two ever disagree, whichever is more generous to you wins.
The first 14 days
No card, no charge, no refund needed. We take payment details on day 15, not before. Stop any time in those 14 days for any reason and you owe nothing at all — not the monthly fee, and not the setup fee.
The one-time setup fee
- $149, charged once — and only after your line is live and answering real calls. Not when you sign, and never during the 14-day trial.
- It covers the build: your greeting, your questions, the forwarding setup, and the lead email.
- If we cannot get your line live, you are charged nothing at all.
Monthly fees
- Core is $49 a month and includes 60 answered calls. Pro is $99 a month and includes 150. Setup is $149, charged once when your line goes live.
- Answered calls above your allowance are $1.50 each, shown as a line item on the next invoice. Calls under 20 seconds and calls your own staff answer are never counted — the full definition is in the terms.
- A month that has already been served is not refunded, because the calls were answered. There is no fee for leaving.
- Downtime credit: if the service is unavailable for more than 24 consecutive hours in a billing month through a fault on our side, that month is credited pro rata for the time it was down. Ask once and it is applied.
The annual option
Pay for 10 months up front and get 12: $490 for Core, $990 for Pro. Annual terms are paid in advance and are not refunded month-by-month. The 14-day trial still comes first, and the failure-to-launch refund still applies.
How to cancel
Email jacesbuinessacc@gmail.com and say you want to cancel. That is the whole process — there is no retention call and no form.
- In the first 14 days: it stops immediately and nothing is charged.
- After that: month-to-month with 30 days' notice. Service runs and is billed for those 30 days, then stops. We tell you the exact final amount when you give notice.
- Your number: you keep it. Setup is call-forwarding on your own line, so turning it off puts everything back exactly as it was.
- Your data: ask and we delete it within 30 days, call recordings included.
If you think a charge is wrong
Email us before your card company. We would rather refund a disputed charge than argue about one, and we can usually show you the call log that explains it within a day.
Contact
Email jacesbuinessacc@gmail.com, or call or text (520) 268-2318.